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FAQs

Administrative Functions

  • How do I access the NCM products without logging in each time?
  • How do I add a companion subscription to my existing subscription?
  • How do I add a facility to my subscription?
  • How do I add and or delete a contact?
  • How do I add more licenses to my subscription?
  • How do I add my company’s logo to Client Education materials?
  • How do I add quick links?
  • How do I change my password?
  • How do I change permission rights for a user?
  • How do I create a facility-specific crosswalk of diets?
  • How do I create and manage sticky notes/markup notes?
  • How do I create Facility Pages?
  • How do I customize the formulary database?
  • How do I download the backup PDF of NCM or PNCM?
  • How do I log in as an administrator?
  • How do I renew my subscription?
  • How do I request a quote/proforma invoice?
  • How do I run Usage Statistics for my subscription?
  • How do I update my IP ranges?
  • When do I need to log in as the administrator?

General Information

  • Can I reprint or adapt information from NCM/PNCM/SNCM?
  • How do I cite content from the NCM/PNCM/SNCM?
  • What are the technical specifications to run Nutrition Care Manual products on my computer?
  • Which compliance standards do the NCM products meet?

New NCM Users

Questions About the New Design

Technical Support

  • I am having problems accessing my subscription via the custom link.
  • What should I do if I don’t see the menu options in the green menu bar?