This site uses cookies

Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used.

For more detailed information on the cookies we use, please check our Privacy Policy.

Necessary Cookies

Necessary Cookies enable core functionality. The website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences.

Analytical Cookies

Analytical cookies are used to identify which NCM pages are of greatest interest to our users. With this data we can work to bring the best possible experience to current and future NCM subscribers. Please select "I accept" to allow the use of analytical cookies and click "Save Settings".

I accept the usage of analytical cookies
I do not accept the use of analytical cookies

Please note that this pop-up notice will appear on every NCM website page until you have saved your preferred setting.

FAQs

Administrative Functions

  • Can I pay for purchase orders online?
  • How can I get a copy of my original invoice?
  • How do I access the NCM products without logging in each time?
  • How do I add a companion subscription to my existing subscription?
  • How do I add a facility to my subscription?
  • How do I add and or delete a contact?
  • How do I add more licenses to my subscription?
  • How do I add my company’s logo to Client Education materials?
  • How do I add quick links?
  • How do I change my password?
  • How do I change permission rights for a user?
  • How do I create a facility-specific crosswalk of diets?
  • How do I create and manage sticky notes/markup notes?
  • How do I create Facility Pages?
  • How do I customize the formulary database?
  • How do I download the backup PDF of NCM or PNCM?
  • How do I log in as an administrator?
  • How do I renew my subscription?
  • How do I request a quote/proforma invoice?
  • How do I run Usage Statistics for my subscription?
  • How do I update my IP ranges?
  • When do I need to log in as the administrator?

General Information

  • Can I reprint or adapt information from NCM/PNCM/SNCM?
  • How do I cite content from the NCM/PNCM/SNCM?
  • What are the technical specifications to run Nutrition Care Manual products on my computer?
  • Which compliance standards do the NCM products meet?

New NCM Users

  • Are translations of NCM® Client Education handouts available?
  • Can I pay with a purchase order?
  • Can my facility access the NCM® using our own intranet or electronic medical record?
  • Can NCM be shared institutionally across multiple sites?
  • Do subscribers affiliated with GPOs receive a discount?
  • Does NCM® have a mobile app?
  • How can I make NCM available offline to satisfy compliance requirements?
  • How do I access NCM® subscriber content?
  • How many people can access NCM® at one time?
  • How often is NCM® updated?
  • I work at a university. Can NCM® be accessed on campus and off campus?
  • Is a hard copy of NCM® available?
  • Is automatic NCM® renewal available?
  • Which internet browsers are supported by Nutrition Care Manual® products?
  • Who can I contact if I have questions?

Questions About the New Design

Technical Support

  • I am having problems accessing my subscription via the custom link.
  • What should I do if I don’t see the menu options in the green menu bar?